Frequently Asked Questions
Everything you need to know about shopping with Grandpa Chen's
How long does shipping typically take?
Standard shipping usually takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your products authentic and quality-tested?
Yes, at Grandpa Chen's, we source directly from reputable manufacturers and perform strict quality checks to ensure every item meets our high standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order is sent to our warehouse for fulfillment and cannot be changed.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.